Near Changampuzha Park Metro Station, Edappally, Kochi, Kerala - 682024
+91 8078 222 000

Hotel Policy

Hotel Policy

Terms Of Use

The website www.thechandys.com is owned by the Chandys Hotel - Your hotel people.

The terms and conditions set out below (“Conditions”) apply to your use of this web site and related web sites (“Site”), including the use of the information services offered on the Site. In accessing and using the site, you agree to be bound by these conditions, hence please carefully read this section before proceeding. If you do not accept these conditions, you must refrain from using the site. These conditions must be read in conjunction with any other applicable terms and conditions governing the use of the site.

Conditions

  1. Site

    The Site makes available information relating to the Chandys - your hotel people, a corporation constituted under the laws of India, and its subsidiaries, controlled entities, affiliates and related parties.

  2. Copyright

    The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained in the Site (“Information”) are either owned exclusively by The Chandys your hotel people, or licensed by The Chandys your hotel people and except as specifically provided in these conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of The Chandys your hotel people. Without limitation you may not, without such approval from The Chandys your hotel people, create derivative works from any part of the site or commercialize any Information, products or services obtained from any part of the Site. Information procured from a third party may be the subject of copyright owned by that third party.

  3. Your Use

    The Site is for your personal noncommercial use and the Information may be downloaded or printed by you solely for that purpose. This right to use the Information is a license only, not a transfer of title, and is subject to the following restrictions: the Information may not be used for any commercial purpose or public display, performance, sale or rental; no copyright or other proprietary notices may be removed. The Information may not be transferred to another person; software may not be interfered with in any manner; every person downloading, reproducing or otherwise using the Information must prevent any unauthorized copying of the Information; you will only use the Information for lawful purposes and in accordance with these Conditions.

  4. Information

    You accept that all Information provided on the Site or any other material accessed through the Site including via any Linked Web Site (refer Condition 8) is general information and is not in the nature of advice. You also accept that all of the Information is provided on an "as is" basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the Information and the Site or any other material accessed through the Site including via any Linked Web Site. Whilst The Chandys Hotel seeks to ensure that the Information is reliable and accurate, errors and omissions may occur and therefore, to the extent permitted by law, The Chandys Hotel does not make or give any representation or warranty (express or implied) of any kind as to any matter relating to the Site and any Linked Web Site, including without limitation, as to merchantability, non-infringement of intellectual property rights or fitness for purpose. In particular The Chandys Hotel does not warrant that the Information or any other material accessed through the Site including via any Linked Web Site is reliable, accurate or complete including, without limitation, information relating to prices and availability; or your access to Information or any other material accessed through the Site including via any Linked Web Site will be uninterrupted, timely or secure. The Chandys Hotel is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the Information or any other material accessed through the Site including via any Linked Web Site.

PRIVACY POLICY

For us privacy for our valued customer is very important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at the The Chandys Hotel the information of the customer such as contact no., email, addresses etc. is used only for the internal purpose and not for sale. Your contact information is stored in our database and is only used to contact you during the course of your stay with us for sharing the status of your room bookings with us and then after for announcement of our latest deals and news etc. We at The Chandys Hotel condemn the unauthorized reach and misuse and/or discloser of the personal information of the customer and we have strict guidelines and high security features to prevent the same. Any changes in our ‘Privacy Policy’ will be posted here on the website.

SECURE ONLINE PAYMENTS

The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card The Chandys Hotel uses a 3rd party secure payment gateway provided by “Pay u” and the credit card details are ‘not stored’ with The Chandys Hotel, instead the information is securely stored and encrypted with Visa/MasterCard.

DATA SECURITY INFORMATION

We have extensive firewall and high end security system to monitor the traffic and financial transaction on our website/s. Any suspicious email, traffic on website and/or financial transaction will be investigated to ensure there is no breach of policy and security. Our customer care Jr.Suite or other staff may contact you to verify the transaction made by you. The secure connection between your browser and our system for financial transactions uses 128 bit Secure Sockets Layer (SSL) encryption. This is a well-respected technology developed by Netscape, Microsoft and RSA that is supported by most browsers.

Lowest Price Guarantee

Book any available accommodation on www.thechandys.com and enjoy our Lowest Price Guarantee. If you find a lower, qualifying rate published on another hotel booking website, we will match it and you will enjoy room credits worth 10% of the Room Rate booked on our brands website, redeemable during your stay. The Lowest Price Guarantee applies only to prices advertised and available to general public on websites other than www.thechandys.com at the time of verification.

How do I submit a claim?

A claim must be submitted via e-mail to reservations@thechandys.com within 24 hours after making the reservation through www.thechandys.com. During the submission of the online claim form, you are required to provide the URL or screenshot of where the lower rate was found. We will contact you after receiving your claim. Terms & Conditions apply.

Comparing the Rooms

The Lowest Price Guarantee is available only for the exact same room type and view.

Comparing the Terms

The Lowest Price Guarantee applies to rates which have matching terms of the comparison such as pre-payment, deposit and number of guests.

Comparing the Rates

Currency – In the event that compared rate is in a different currency from the currency reflected on www.thechandys.com, we will convert the competing rate into the same currency rate offered on www.thechandys.com Lowest Price Guarantee will not be applicable if the variation in the applicable rate is less than or equal to 3% after conversion to the equivalent currency.

Do I need to make a reservation in order to submit a claim?

A reservation is required through our website www.thechandys.com; in order to submit a claim.

Cancellation Fee

Lowest Price Guarantee does not apply to reservations booked through other websites. We are not responsible for any fees associated with the cancellation of reservation booked on websites other than www.thechandys.com

Terms & Conditions

For a valid claim under the Lowest Price Guarantee, it must fulfil the terms & conditions listed below:

  1. The Lowest Price Guarantee does not apply to:
    • Taxes, gratuities or fee imposed by local authority, or any charges or fees that may apply during your stay.

    • Existing reservations not booked via The Chandy’s brand website (www.thechandys.com)

    • Hotel package rates (e.g. which include a combination of accommodation, dining, spa packages, limousine transfer etc.)

    • Unpublished or negotiated rates (membership, partnership and rewards programs, corporate discounts, negotiated rates, group, convention, meeting and convention or other rates that are not available to the general public.

    • Rates offered to direct mail or email solicitations.

    • The Lowest Price Guarantee will be suspended during the times where www.thechandys.com is not available due to an outage, a technical issue or circumstance beyond such other conditions as we may implement or stipulate from time to time in accordance with our hotel prevailing practices.

Prepaid Reservations

In the event a fully prepaid rate booked through a www.thechandys.com, we will credit difference as your hotel credits to be consumed during your stay at our hotels.

Validity of Claims

We reserve the right to withdraw and alter the terms of this FAQ without notice. Nothing in this FAQ shall be taken as representation, warranty or an obligation against the Chandy’s Hotel Group.

Guests should at all times refer to the most recent version of the FAQ on www.thechandys.com